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Privacy Policy

Privacy Policy

Effective Date: 01/12/2024

1. Who We Are & Scope of This Policy

Welcome to Safeguard FLEX VPN, operated by SAFEGUARD IP VPN SOLUTIONS, TOO. We are dedicated to protecting your digital privacy and providing a secure online experience.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our iOS application and website. It applies solely to data collected through our app and website on iOS devices. It does not extend to third-party websites, services, or applications, even if they are accessible through our platform.

By using Safeguard FLEX VPN, you agree to the practices outlined in this Privacy Policy.

2. Our Privacy Commitment: No-Logs Policy

We strictly follow a No-Logs Policy, which means:

  • No records or retention of your VPN activity logs
  • No tracking of browsing history, DNS queries, or IP addresses
  • No storage of connection timestamps, session durations, or bandwidth usage linked to you

Our servers operate without logging activity, and we regularly review our systems to ensure your privacy is protected.

3. Information We May Collect

We collect minimal, anonymized, and non-identifiable information to improve and maintain the service:

a. Installation and App Usage Data

  • App version
  • Device type and iOS version
  • Language and region settings
  • Time zone and device model
  • Anonymized feature usage (e.g., server switching frequency)

b. Diagnostic and Crash Data

  • Crash reports and error logs (de-identified)
  • Performance metrics (e.g., failed connection attempts)

c. Account Data (If Applicable)

  • Email address (for support or future account features)
  • Support messages or tickets
  • Purchase/subscription history (not linked to VPN activity)

4. What We Don’t Collect

  • No browsing history, DNS queries, or traffic content
  • No source or destination IP addresses
  • No identifiable connection logs or timestamps
  • No advertising or device identifiers
  • No GPS or geolocation data

5. Device Permissions & iOS-Specific Disclosures

We require the following iOS permissions for functionality:

  • VPN Configuration: To establish a secure connection
  • Network Access: For stable performance and reconnection
  • Notifications (Optional): For important updates, if enabled by you

We do not access your contacts, photos, microphone, or other unrelated iOS features.

6. How We Use Information

We use anonymized data to:

  • Ensure the VPN works correctly
  • Improve performance and reliability
  • Fix bugs and crashes
  • Respond to support requests
  • Enforce Terms of Service
  • Meet legal obligations (e.g., fraud prevention)

Some anonymized data may be shared with Apple for performance insights. We do not use data for marketing, tracking, or profiling.

7. How We Share Information

  • We do not sell or rent your personal data
  • We only share data with trusted service providers (e.g., Apple, Firebase) under strict confidentiality
  • We only disclose data if legally required — and we minimize what is shared

8. Data Security

We implement strong security practices, including:

  • Secure HTTPS communication
  • Regular security reviews and audits
  • Minimal, anonymized data storage
  • Limited internal access

9. Your Rights and Controls

  • You can choose not to share optional data (e.g., email)
  • You can request deletion of any support data we hold
  • You can disable notifications and other permissions via iOS settings
  • You can uninstall the app to delete local data

10. Data Retention

We retain only the minimal data needed to operate and improve the app. Diagnostic data is anonymized and deleted periodically. Support data is retained only as long as necessary to resolve issues.

11. International Users

By using the app outside your home country, you consent to the transfer and processing of your information under this policy and applicable privacy safeguards.

12. Policy Updates

We may revise this Privacy Policy. If we do, we will update the Effective Date and notify users in-app when appropriate. Please check periodically for updates.

13. Contact Information

If you have questions or concerns, contact us: